CARE
PROTECTORS
Set-Up
Remove the mattress protector from the packaging. You are strongly encouraged to wash theprotector according to the care instructions before placing on your bed. Place sheets and bedding on top of mattressprotector and ensure that you’re using deep pocket sheets so that they won’tslide off the protector.
Cleaning
ViscoSoft mattress protectors must be cleaned in cold water and dried on low heat or air-dried. Ensure the protector is completely dry before placing it back on the mattress. When washing and drying, allow free movement in the machine, do not overpack. Dry with other bed linens or towels to ensure that the protector's waterproof properties don't' stick or scorch. Never iron or use high heat to dry your protector; do not use cleaners containing solvents or bleach. Do not use strong detergents or fabrics softeners. Failure to comply with these instructions could void the warranty.
If a stain persists after laundering
Contact our Customer Service department within five (5) days of the incident by calling 844-888-4726 emailing support@viscosoft.com.
PILLOWS
Care
Remove the pillow from the packaging.
Allow the pillow to air out for 24-48 hours to allow any harmless odor to dissipate.
Cover pillow's outer cover with a pillow case.
Cleaning
To wash the removable cover on the pillow:
Wash in cold water using a non-chlorine bleach detergent on a gentle cycle.
Dry on a low heat tumble cycle.
Do not iron.
Do not dry clean.
SHEETS
Washing Sheets
Wash in cold water using a non-chlorine bleach detergent on a gentle cycle. Dry on a low heat tumble cycle. Do not iron. Do not dry clean.
For small spills and stains, you can spot clean your pillow:
Use an absorbent towel to remove as much liquid as possible.With warm water and a few drops of dish detergent, work from the outside of the stain inward, dabbing it while applying as little soapy water as possible. To dry, leave it uncovered to air dry. If there is an odor, sprinkle baking soda over the area after cleaning, and vacuum it up after the stain has dried. Do not use cleaners with solvents or have memory foam dry cleaned, as the chemicals can break down the foam.
Note: Discoloration to memory foam may occur over time due to oxidization. Oxidization is a natural process that occurs when memory foam is exposed to light and will not affect the performance of your pillow.